FAQ’s
Frequently Asked Questions
When will my order ship?
If the products in your order are in stock, your order should ship the same day as ordered if placed before 2:00 pm CST. Occasionally, extreme busy periods, this is not always possible, and your order will ship the next day. If you request Next Day service before 11:30 am CST and the items in your order are in stock, we will ship your order the same day it is placed. If your order is placed after 2:30 pm CST on Friday, it will ship the next Monday. **Please note that many of our products are built per order and are not in stock. Please check with sales@cjanderson.com before placing your order to confirm the lead time.
How do I know if my order is backordered?
After we receive your order, we will update its status. We will change the status to either Processing or Backordered. If your order status is Processing, all of your items are in stock and are being pulled to be shipped. Your credit card will be charged shortly after, before your order ships. If you have chosen to send a check or money order, your order status will be Processing until we receive your payment. If your order status is Backordered, we will provide you with an estimated ship date. We cannot guarantee this date, but will keep in contact with you if the date changes significantly. Your credit card will not be charged until your order ships. Once your order has shipped, we will change the order status to Shipped and provide a UPS Tracking Number.
How long can I expect to wait for Special Order items?
Depending on the product you've ordered, Fixture Package, Controller or modified semi standard product, special order items can take anywhere from an extra 1-16 weeks to fabricate and ship. We can provide an approximate ship date for your order once it's been released for production.
Can I change my order?
Because we try to process all orders on the day they are placed, it is likely that your order has already been pulled and your credit card has been charged. If you need to add items to your order, you are always able to place another order. If you need to remove items or change items, please call us at 800-252-1910 and we will check the possibility of changing your order.
Can I ship an order to a different address than I provided when I set up my account?
Yes. You are able to store multiple ship to addresses in your account. This is great for shipping to multiple office locations or job sites, etc
Do you ship to PO Boxes?
Because we ship by way of United Parcel Service, we are unable to ship to PO Boxes.
What methods of payment do you accept?
We accept Visa, Mastercard. We also accept personal or business checks. If paying by check, we will not ship your order until we receive payment. Please include your order number on your check for quick reference. For our international customers we also accept Wire Transfers.
Am I able to order on account?
Yes, you are more than welcome to open an open account. If you have a Net 30 Terms Open Account set up with us, please use the pricing on this website and email your purchase order to sales@cjanderson.com for processing.
I need an item that I cannot find on your webpage. Where can I get it?
Please email us a photograph of what you have and what you need. Email it to sales@cjanderson.com and we promise to assist you. Even if it’s not a CJA product.
What do I do if I forgot my password?
Go to the login screen and Click "Password Forgotten? Click here." A new password will be emailed to you at the email address we have on file.
Can I return a product I purchased?
If the product is not a special order product and has not been opened, you may return it within 90 days of your purchase, shipping charges plus a restocking charge of 25% will be deducted from your credit. Please note that we have a return policy in place which we can forward to you upon request. If your product is defective or you have other problems, please call us at 800-252-1910 for authorization. If you received the wrong product and it was our error, please call us first so that we can send a UPS Call Tag at our cost.
Where do I send my return?
Returns that are received without a RMA form will be returned to you or rejected. Please complete the RMA form in this link before proceeding. The RMA paperwork will note the address the package needs to be sent to.
We respect your privacy.
We will not share your information with other companies who will contact you.
Is my transaction secure?
Yes. Ordering through our online website is secure using SSL technology. This helps in preventing the information from being intercepted by the bad people out there with too much time on their hands.